My mother bought a jacket for my daughter at Foshini, Somerset west Mall. she had it on to a wedding on 20 Aug 2011, when she returned the jacket stained the dress she had on.
I bought the dress at Queenspark for R999.00 got a discount voucher for R300.00. i went to your Somerset Mall branch and explained my situation to the manager.
the manager told me that she could refund the jacket for me, but there's nothing she could do about dress as I did not buy it at Foshini, but because of the jacket the dress got stained.
after I told her that I was not satisfied with her answer and wanted the Head Offices' no, she took my details and promised to come back to me on Monday 29 Aug 2011 and it is Tuesday and I have not heard anything from Foshini again.
I could be a prospective client, in fact i have been one since age of 21, but do not have an account with you anymore, but do pay cash for items I want. I am really rethinking and certainly I would tell others if not satisfied.
Review about: Jacket.